Policy

Shipping Policy

Dispatch, tracking, duties and delayed parcels.

Destinations and rates

Available destinations, shipping methods and rates are calculated at checkout from your delivery address and the contents of your bag. If no method is offered for your address, we cannot currently ship there. Rates are quoted live at checkout rather than published as a fixed rate card.

Processing and dispatch

Orders are prepared for dispatch on business days. Once a parcel leaves us you receive a tracking link by email. Delivery estimates shown at checkout are carrier estimates, not guarantees.

Duties and taxes

Any import duties, customs charges or local taxes shown at checkout are collected there. Where a destination requires charges to be collected on delivery instead, they are payable by the recipient. Refused parcels are not eligible for refund; any reshipment is at the customer's cost.

Delays, loss and incorrect addresses

If tracking has not updated for an extended period, contact client care with your order number and we will open a carrier enquiry. Please check your address carefully at checkout: parcels sent to an incorrectly entered address and returned to us can be re-sent at your cost.

Questions about this policy: info@brumaireshop.com